Sewer Billing

Check Your Payment Status

You can access your sewer bill information and payment status online to obtain detailed account information including payment history for both sewer service billing and taxes.

 Sewer Billing Changes Effective July 1, 2021 

Please see this document regarding important sewer billing changes now in effect.

2023 Residential Sewer Service Billing Schedule

The 2023 residential sewer bills are scheduled to be mailed the third week of January and are due Tuesday, February 28, 2023. If you do not receive your bill by February 8, please contact New Castle County at 395-5340. Sewer bills are also available to view, download, and print through our Parcel View system.

Methods of Payment

  • Sewer payments can be made online free of charge through our Online Payment Center. This includes credit card (VISA, Master Charge, Discover, American Express), debit card, eCheck, ACH, PayPal, PayPal Credit, and Amazon Pay. Each transaction is limited to $650; if you are paying more than $650, you will be required to enter multiple transactions. These payments are accepted through Paymentus, a third-party provider. If you have any questions concerning your payment, you may call their Customer Contact Center at 800-420-1663.
  • A drop box is available for making check and money order payments 24 hours a day at the main entrance of the New Castle County Government Center.
  • A self-addressed envelope is provided with your bill for mailing a check to our lockbox provider. If you lose or misplace the self-addressed envelope that was sent with the bills, you can mail your payment to:

    New Castle County
    P.O. Box 781177
    Philadelphia, PA  19178-1177

  • The address above is an electronic payment processor. DO NOT postdate your check, as it will not affect the processing date. Your check will be processed when received. Please sign your check as well. If you pay your bill through your online banking application, please be sure to update our mailing address.

Billing Schedule

All residential properties connected to the New Castle County sewer system are billed on an annual basis. This billing is mailed out once a year in January in advance for the current calendar year. For example, sewer service bills due February 28, 2023 cover the calendar year ending December 31, 2023. Sewer service bills are based on a property’s actual water usage over a prior 12-month period, as well as a fixed charge based on meter size. The property’s water company provides this information to New Castle County.

Pre-Payment of Sewer Service Charges

In an effort to assist customers in reducing the amount owed at the time of their annual bill, New Castle County allows you to pay on your parcel or account in advance.  Advance payments or pre-payments will be posted as a credit and applied to the next bill generated for your account.

The accepted method of payment for “Pre-Payments” include:

  • Monthly automatic payments (ACH) debited from your checking or savings account.  
    1. This option is managed through the New Castle County Office of Finance Treasury Unit.  To learn more, please click here.
  • Using an online payment service provider, such as your banking institution.  
  • Checks or Money Orders mailed/delivered to NCC.

Pre-Payments mailed to NCC should be sent to the address below.  These payments should include the account or parcel number and be made payable to:

New Castle County

P.O. Box 781177

Philadelphia, PA 19178-1177

 

Click here to obtain a copy of a Pre-Payment Coupon. Please note: the coupon is fillable. For best results, print the completed coupon form double-sided.

To obtain your account or parcel number, or to review account information click here to use our website to search for your property.

Refund of Tax or Sewer Charges Paid in Error

If you believe you paid New Castle County property tax or sewer service fees in error, you can request a refund by completing this form (PDF). 

If you believe you paid New Castle County sewer capital charges in error or need an adjustment, you can complete this form (PDF).

Download the appropriate form, complete it, save it to your computer, and then email it to:
[email protected]

Questions

 If you have questions or need additional information, contact the New Castle County billing information line at 302-395-5340 or via email. You can also check out our frequently asked questions (PDF).

Preguntas más frecuentes - Cuentas de alcantarillado