NCCHA Now Performs All Annual Re-Certifications by Mail

Clients will receive their Re-Cert Packet in the mail and must either return it, completed and signed, or request a time for an office appointment.

NCCHA caseworkers Do Not Take Walk-In's. In-person appointments or hearings must be scheduled in advance with caseworkers. In addition, please allow staff 48 hours to respond to messages. If you do not receive a response within that timeframe, please contact Ms. Dennis or Ms. Scarpitti. 

Clients: Report Changes As Soon As Possible! 

In order for changes to Rent to take effect the following month, you must report any changes in employment/income or household composition by the 15th of the month.  Examples:

• If a decrease change is received on July 8, the change in tenant payment will be for August 1.
• If the change is not received until July 16, the change in tenant payment will be effective September 1.

See below for the forms needed to Request an Interim (adjust income) or update household composition (add/remove family members).

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10/13/22: New DEHAP Guidelines for Families Seeking Utility, Deposit and Rental Assistance

Delaware State Housing Authority's DEHAP program offers aid to eligible families throughout the state. See if you qualify in the most recent program update here.

If You are at Risk of Eviction...

On July 31, 2021, the nationwide eviction moratorium ended. Clients who owe back rent, are facing eviction, or are in need of other assistance are encouraged to utilize the resources below:

• The Emergency Rental Assistance Program (ERAP) can offer help with past due rent, security deposits, moving aid and more. You can learn more about the ERAP program here.  
• This Step-by-Step Guide for People at Risk of Eviction, put together by the US Interagency Council on Homelessness.  

Welcome to the NCCHA Tenant Portal...

Tenants can now check and update their information, complete certifications, upload documents, check the status of payments and more on the NCCHA Tenant Portal.

Check out the slideshow below for a walk-through of the Home screen, which gives an overview of what tenants can use the Portal to do. We are also working on additional how-to's covering each are of the portal in further detail so that our clients can make the most of it.