Residents can avoid penalty charges by making payment through February 28
New Castle, DE – New Castle County reminds residents that the deadline for paying 2019 sewer service bills is this Thursday, February 28. Annual sewer service bills were sent to customers through postal mail last month. Customers who have misplaced or did not receive their bill can download a copy through the interactive Parcel Search page of the New Castle County website at www.nccde.org/parcelview. Customers who have questions about their bill can contact the New Castle County Office of Finance at (302) 323-2600 Monday through Friday from 8 a.m. to 4 p.m.
Customers can take advantage of a variety of convenient methods to ensure that their bills are paid on time, including:
By mail. Please note: payments sent via postal mail must be received by Thursday, February 28 at New Castle County Sewer, P.O. Box 470, Claymont, DE 19703. Check and money order payments can be made by completing and returning the printed sewer service invoice.
In person at the New Castle County Government Center, located at 87 Reads Way in New Castle. The payment window in the building lobby is staffed from 8 a.m. to 4 p.m., Monday through Friday and payments are accepted by cash, check, money order, and pin debit card. Extended hours will be offered until 6 p.m. on Thursday, February 28. A 24-hour payment drop box for check and money order payments is located at the main entrance to the building.
Online and phone payments with major credit cards can be made through Paymentus, a third-party vendor that accepts Visa, MasterCard, American Express, Discover Card and electronic check. Customers can access the secure Paymentus site through the New Castle County sewer billing webpage at www.nccde.org/230/Sewer-Billing and can initiate a credit card payment over the phone by calling Paymentus toll-free at 1-877-225-7351. Note: Paymentus charges a service fee of $5.25 for each transaction per $650 increment. Questions concerning payments through Paymentus should be directed to its Customer Contact Center at 1-800-420-1663.
County residents can review their sewer service payment status and history through the interactive Parcel Search page of the New Castle County website at www.nccde.org/parcelview.
Unpaid sewer service balances as of March 1 are subject to a six-percent penalty, with additional one-percent penalties applied for each additional month.
Contact: Jason Miller, Director of Communications, 302-545-1462